Privacy Policy
Fort Worth Family Cleaners Effective Date: June 19, 2026
1. Introduction
Fort Worth Family Cleaners ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application. Please read this policy carefully. If you disagree with its terms, please discontinue use of the app.
2. Information We Collect
We may collect the following types of information:
Personal Identification Information
- Full name
- Email address
Location Data
- Precise or approximate location data from your device, used to provide location-based services such as scheduling pickups and deliveries in your area.
Payment Information
- Payment card details and billing information, processed securely through our third-party payment processor. We do not store full card numbers on our servers.
3. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Process orders, pickups, and deliveries
- Process payments and send transaction confirmations
- Communicate with you about your orders, promotions, and updates
- Improve our app and services
- Comply with legal obligations
4. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist us in operating our app, processing payments, and delivering services (e.g., payment processors, delivery partners).
- Legal Requirements: When required by law or to protect the rights, property, or safety of Fort Worth Family Cleaners, our customers, or others.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Location Data
We collect location data to facilitate pickup and delivery services. You may disable location access at any time through your device settings, though this may limit the functionality of the app.
6. Payment Security
All payment transactions are encrypted and processed through a PCI-compliant third-party payment processor. We do not store full credit card numbers or CVV codes on our servers.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of marketing communications at any time
To exercise these rights, contact us at the information below.
9. Children's Privacy
Our app is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Effective Date" at the top of this policy. Continued use of the app after changes are posted constitutes your acceptance of the updated policy.